I have two professional cats.

On July 17, through my AAA membership, Bostonian Towing was dispatched to tow my broken-down car from Boston to Amesbury, Mass. They were 25 minutes late. Then they towed the car to the wrong address.

I gave AAA and the tow truck driver the address 18 Chestnut St. I stayed in Boston and did not ride with the driver. Bostonian Towing towed my car to 18 Washington St., Amesbury, which is obviously not 18 Chestnut St.

When I called the body shop at 18 Chestnut St. this morning, they said the address to which the car was towed did not look like a body shop (which is because 18 Washington St. isn’t a body shop). I asked if they towed the car to 18 Chestnut St., and they said yes, which was untrue.

I contacted Amesbury police and they searched Chestnut Street for the car, which was found, after five hours of being missing, on Washington Street.

This is simply terrible customer service. People are human, but when you’re dealing with someone’s car, you ought to make darned sure you get things right.

Bostonian Towing did not call me at any point to ask whether they had the right address or to confirm the address.